Is there any scope for negotiation in contract for data center services?
Among the several aspects in the service level agreements, the definitions of availability or uptime would cater you with the greatest scope for dialogues and negotiations. tier 4 data center Singapore would help you in this respect.
The environmental variables have been known to influence the uptime inclusive of temperature and air quality along with the time interval when you could be out of range prior to it counting as an event to be determined by the client in accordance with the vendor. It would be important to ensure that your actions should not be creating any kinds of situations that might enable the service provider to hold you responsible for an SLA event.